Refund and Cancellation Policy
Last reviewed: 31 August 2026. This page explains when a cancellation or refund can be considered for setup, managed support and third-party infrastructure work.
1. Scope and written order
Refund eligibility is based on the written quotation, invoice, order confirmation or service agreement accepted for the specific purchase. That confirmation identifies the service, setup work, validity, capacity, third-party components and support included. General website descriptions do not create a separate refund promise.
2. Cancellation before work begins
A customer may request cancellation before configuration, provisioning, domain work, campaign preparation, data processing or another agreed activity has started. If no non-recoverable cost has been committed, the request can be reviewed for a refund after deducting any payment-processing charge expressly incurred for the transaction.
3. Work already delivered
Completed consultation, configuration, DNS work, migration, warmup planning, template preparation, campaign operations, troubleshooting and other time-based services are not refundable merely because the customer changes plans. If only part of a clearly separated service remains unstarted, QuickSolutions4u may assess that unused part individually.
4. Third-party and reserved infrastructure
Domains, hosting, VPS resources, dedicated IPs, software licences, mailbox accounts, external verification credits, payment charges and other third-party items may be non-refundable after purchase, allocation or activation. These costs follow the supplier terms and cannot be promised as recoverable by QuickSolutions4u.
5. Deliverability and campaign outcomes
Inbox placement, opens, replies, conversions and sales are not guaranteed results. They depend on recipient expectation, data quality, message relevance, sender history, authentication, mailbox-provider decisions and customer actions. A campaign result that differs from a forecast is not by itself evidence that the confirmed technical or managed service was not supplied.
6. Customer-controlled delays or misuse
A refund is not available for delays or suspension caused by missing access, incorrect information, rejected DNS changes, unsafe recipient data, prohibited sending, ignored suppression requirements, non-payment, security risk or another customer-controlled blocker. QuickSolutions4u may pause work while the issue is corrected.
7. How to submit a request
Email support@quicksolutions4u.com from the billing contact with the invoice or order reference, payment date, service name, reason for the request and any evidence showing which confirmed deliverable was not supplied. Do not send passwords, API keys or complete payment-card details.
8. Review, decision and approved payment
QuickSolutions4u will acknowledge a complete request and review the order record, work log and third-party commitments. The written decision will explain whether the request is approved, partly approved, needs more information or is not eligible. An approved refund is returned through an available payment method; bank and payment-provider processing time is outside QuickSolutions4u control.
9. Billing corrections and service remedy
A duplicate charge or clear billing error should be reported promptly and will be investigated against transaction records. Where a confirmed deliverable can reasonably be corrected, QuickSolutions4u may first offer completion, replacement access or another proportionate service remedy instead of cancelling work already performed.
10. Contact before purchase
If a requirement depends on a specific sending capacity, route, application, country, deadline or campaign outcome, request written confirmation before payment. Questions about this policy can be sent to support@quicksolutions4u.com.
Common questions
Yes. QuickSolutions4u reviews volume, domain status, campaign goal and support need before suggesting the right option.
Yes. The pricing page shows current package options and a custom quote path for different requirements.
Yes. The page links into SMTP setup, bulk email, email marketing, compliance and consultation paths so the full workflow stays connected.